Frequently Asked Questions
Everything you need to know about your Eveline Cosmetics experience.
Are Eveline Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. Eveline Cosmetics does not test its finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your skincare products suitable for sensitive skin?
Many of our ranges, such as the Bio Organic line, are formulated specifically for sensitive skin. We recommend checking the ingredient list on the product page or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.